Website Maintenance & Hosting Service Terms

These terms cover optional website maintenance and hosting coordination provided by Originate Designs Creative Studios (“the Studio”). Your written agreement identifies the website covered, selected services, responsibilities, support limits, and approved charges.

Maintenance plans

Essential Care — $59/month: Routine maintenance, applicable technical updates, and basic monitoring. No content updates.

Website Care Plus — $99/month: Essential services plus up to 30 minutes of minor content updates monthly.

Premium Care — $179/month: Essential services plus up to 2 hours of content updates monthly and priority support.

Maintenance tasks, supported platforms, service start date, support limits, and response expectations are defined in the written agreement.

Content updates cover existing text, prices, links, and supplied images within existing layouts. Time includes reviewing, completing, and checking requests. Unused time does not roll over or have cash value. Priority support means scheduling priority, not immediate or 24-hour support.

Hosting choices

Client-managed hosting: Clients choose and pay their provider and control their hosting account, domain, billing, and renewals. Initial setup and deployment assistance are provided as agreed.

Studio-managed hosting: The Studio may coordinate and manage hosting under a separate written agreement identifying the provider, account holder, access arrangements, fees, management charges, renewal authorization, backups, cancellation procedures, and transfer arrangements.

Hosting and maintenance are separate, optional services. Clients are not required to purchase both. Hosting is not included in any maintenance plan. No hosting provider or hosting price is established by these terms.

Ownership and access

Clients retain website and domain ownership according to their signed design agreement, regardless of hosting choice. Design deliverables and administrative handoff remain subject to that agreement’s payment requirements.

Domains should be registered to the client or their business, with client-controlled contact information and access. Client-owned hosting accounts with delegated Studio access are preferred where practical. Any Studio-owned or shared hosting arrangement requires written disclosure and approval.

Additional work and third-party costs

New pages, redesigns, custom development, new integrations, migrations, extensive repairs, malware recovery, content production, and work beyond monthly allowances require separate written approval and pricing.

Domain registration, hosting, paid plugins, licenses, and third-party subscriptions are separate unless expressly included in writing. No unspecified hosting or additional-work charges are authorized by a maintenance subscription.

Customer responsibilities and service limits

Clients must provide accurate billing information, necessary access, authorized content, clear instructions, and timely approvals. Clients are responsible for required account renewals unless a separate agreement assigns that responsibility to the Studio.

Monitoring is periodic. The Studio does not guarantee uninterrupted availability, complete security, search rankings, sales, or compatibility with future third-party changes. Backup and recovery services are included only when expressly stated in writing.

Monthly billing

Subscriptions are month-to-month with no long-term commitment. By explicitly accepting these terms and subscribing through Stripe, clients authorize automatic monthly billing at the selected price, plus any applicable taxes disclosed before payment, until cancellation takes effect.

The first payment is collected at checkout. The service start date is confirmed in writing, and the recurring schedule is displayed by Stripe. Price changes require advance notice and any legally required consent.

Cancellation and refunds

Clients may cancel at any time. Cancellation takes effect at the end of the current paid billing period, with service continuing through that date and no subsequent renewal.

Cancel through the Stripe customer portal once available, or email isaoriginatedesigns@yahoo.com with the subject “Cancel Website Maintenance”, including the client’s name, website, and subscription email.

Email requests are effective when received, not when answered. The Studio will confirm the service end date. A renewal charged while a cancellation received before renewal is being processed will be refunded.

No partial-month refunds are provided except where required by law. Unused update allowances are not refundable.

Canceling maintenance does not cancel hosting, domain registration, or other subscriptions. Hosting cancellation and renewal follow the separate hosting agreement and applicable provider terms.

Transfers and ending service

The Studio will reasonably cooperate with transfers to another provider when technically possible, subject to the design agreement and payment obligations. Available client-owned files, exports, and relevant configuration information will be supplied.

Known technical limitations, transfer work, timing, and any charges must be explained and approved before work begins. Some platform features, databases, integrations, or licenses may require replacement or separate migration work.

Maintenance cancellation alone does not authorize website deletion. Any hosting shutdown or deletion must follow the hosting agreement and communicated deadlines, allowing clients an opportunity to arrange transfer or backup.

Failed payments and changes

Maintenance may be paused after notice if payment remains outstanding. Hosting suspension follows its separate agreement. Material changes to these terms require advance notice and any legally required consent and will not retroactively reduce services already paid for.

Contact: isaoriginatedesigns@yahoo.com